SuperNaturally Well Communications & Publishing (“we,” “us,” “our,” or “SuperNaturally Well”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly to us, including:
- Name and email address (when you subscribe to our newsletter, download a free resource, or create an account)
- Billing and shipping information (when you make a purchase)
- Payment information (processed securely by our payment provider — we do not store full payment card details)
- Any information you voluntarily share in our community forum, in customer support communications, or in reviews and testimonials
We also automatically collect certain information when you visit our website, including:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on our site
- Referring website or source
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including digital product delivery
- Create and manage your customer account and, where applicable, your community membership
- Send you order confirmations, shipping updates, and customer service communications
- Send you marketing emails and newsletters, where you have opted in — you may unsubscribe at any time using the link in any email
- Improve our website, products, and services
- Detect and prevent fraud and unauthorized access
- Comply with legal obligations
Community Membership and Account Creation
When you purchase a qualifying product, you may be invited to activate a free SuperNaturally Well Community membership. If you opt in, certain account information (such as your name and email address) will be shared with our community platform to create your account and grant appropriate access. We do not share your payment information with the community platform.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to operate effectively, remember your preferences, and understand how visitors use our site. You can control cookie preferences through your browser settings, though disabling cookies may affect site functionality.
Third-Party Service Providers
We work with trusted third-party service providers to operate our business, including:
- Our e-commerce and store platform, for processing orders, payments, and managing customer accounts
- Email service providers, for sending newsletters and transactional emails
- Our community and forum platform, for hosting member content and discussions
- Payment processors, for securely handling transactions
- Analytics providers, to help us understand website usage
- Merchandise fulfillment partners, for producing and shipping physical products
These providers have access to only the information necessary to perform their specific functions and are contractually obligated to protect your information.
Affiliate Disclosure
Some links on our website, including links to books available through Amazon, are affiliate links. If you make a purchase through these links, we may earn a commission at no additional cost to you.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you would like your information deleted, please contact us using the details below.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
- Withdraw consent where we rely on consent to process your information
To exercise any of these rights, please contact us at info@supernaturallywell.com.
Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
International Visitors
SuperNaturally Well is based in Canada. If you are visiting our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@supernaturallywell.com.